What we do
One point of navigation for the practical consequences of a death.
PHRENETECH Ltd designs and delivers technology-enabled, human-led funeral and bereavement navigation for NHS organisations, local authorities, employers and insurers. Through Funeral Experts and our evolving Life and Loss services, we help people manage the practical, financial and administrative consequences of dying and loss.
What people get help with
- Funeral options, choices and published prices
- Registering a death, notifications and administration after a death
- Signposting on estates and probate
- Council tax, housing and utility administration
- Bereavement payments, social security entitlements, income maximisation and grants
- Connection to appropriate specialist support
How it is delivered
Digital information and consumer choice tools, referrals from partner organisations, trained telephone advisers, and onward signposting or referral where needs go beyond our remit.
Support is free and impartial for individuals and families. Organisations that commission the service do so on a commercial basis.
Employers and public-sector HR
Practical bereavement support for employees.
A non-clinical, impartial funeral and bereavement navigation service that complements an organisation's existing employee wellbeing, EAP and occupational health arrangements.
NHS organisations
Extending bereavement support beyond the clinical pathway.
The period following a death creates responsibilities that cannot all be resolved in the hospital. Our non-clinical navigation model helps families manage funeral options, administration, financial entitlements and onward support, while providing NHS teams with a defined pathway for appropriate signposting and, where agreed, secure referrals.
- Before referral: a partner-defined pathway, communication materials, role boundaries and staff information.
- At referral: an appropriate lawful basis, transparency, a minimum necessary dataset, an agreed transfer route and auditable processes.
- After referral: trained advisers providing practical navigation, not medical or clinical advice.
- Evaluation: transparent performance and reach reporting and operational review.
Our NHS experience includes the Liverpool pilot with Liverpool University Hospitals NHS Foundation Trust and a Service Level and Data Sharing Agreement signed in 2026 with Lancashire Teaching Hospitals NHS Foundation Trust.
Insurers and assistance providers
Practical bereavement navigation that complements specialist support.
Insurance and assistance providers often support customers at the point of bereavement. Our independent advisers can provide a defined service for funeral options, paperwork, financial entitlements and administrative navigation, with agreed safeguarding and referral controls.
Our referral services partnership with RedArc Assured shows how practical support can complement specialist emotional and nurse-led services delivered by a partner. RedArc's nurse-led support is RedArc's own service.
For individuals and families
Impartial funeral information, supported by people who can help.
Through FuneralExperts.com, people can compare options and published prices, find funeral providers and explore practical next steps, with help from trained advisers. The comparison service is one part of a broader navigation offer.
Visit FuneralExperts.comWhat we do not do
- We are not a clinical, counselling or therapy service.
- We are not an emergency or crisis service, and human advisers are not available around the clock.
- We are not a funeral director, and we are not part of the NHS.
- We are not an employee assistance programme.
Human support is at the heart of the service. Where people need emotional, clinical or emergency help, we signpost and refer them to the right specialist services.